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Return & Refund Policy

Return & Refund Policy

Last Updated: 08 December 2025

At Picckie, we strive to provide a seamless and satisfying experience for all our users. Because our services involve instant digital delivery through AI-generated product images and credit packs, our return and refund terms are designed to be clear and fair.

1. Digital Products & Credits

Picckie sells digital credit packs that allow you to generate AI-powered product images.
Since credits are delivered instantly and can be used immediately, credit purchases are generally non-refundable.

However, we understand that issues can occur. Refunds may be considered under specific conditions mentioned below.

2. Eligibility for Refunds

You may be eligible for a refund only if:

✔ Credits purchased were not used at all

If you have purchased a credit pack but none of the credits have been used, you can request a refund within 3 days of purchase.

✔ Technical issues

If you face the following issues, we may offer a refund or replacement credits:

  • Credits were deducted but images were not generated.

  • A platform error prevented you from using your credits.

  • Duplicate payment or accidental double-purchase.

✔ Failed or low-quality output caused by system errors

If AI results are repeatedly corrupted due to a platform malfunction (not user input), we may issue replacement credits.

Note: Refunds are not provided for dissatisfaction with creative style or AI interpretation, as results vary based on prompts and input quality.

3. Non-Refundable Situations

Refunds will not be provided for:

  • Credits that have already been used.

  • AI results that differ from user expectations.

  • Incorrect prompts or faulty image uploads.

  • Change of mind after purchase.

  • Promotional or discounted credit packs.

4. Replacement Credits

In many cases, instead of refunds, we may provide replacement credits if:

  • Images fail to generate.

  • Credits were deducted due to a technical glitch.

This allows you to continue using Picckie without interruption.

5. How to Request a Refund

To request a refund or raise an issue, contact us at:

📩 payments@picckie.com
📞 +91 9691900629

Please include:

  • Order ID or payment screenshot

  • Registered email ID

  • Explanation of the issue

  • Number of credits used

Our support team will review your request and respond within 24–48 hours.

6. Processing Time

Once approved, refunds are processed within 5–7 business days to your original payment method.

7. Contact Us

If you have any questions about this policy or need assistance, feel free to contact our support team anytime.

📍 Near Hanuman Mandir, Sagar, MP
📧 payments@picckie.com
📞 +91 9691900629